What delivery options do you offer?
What time does the MILANO customer care team operate, and how can I get in contact?
Can I view my order history?
1. Log in to our website and click on 'my account' at the top of the page.
2. Click on the link ‘Orders history’. This will show you your order history.
Can I track my order online?
1. Check your inbox for the order dispatch email
2. Once received, click on the order tracking link to take you to our courier’s website
3. Review & track your order
When I place an order, how long does delivery take?
I've received my order, but it's not suitable. How do I return it?
Please visit our returns and exchanges page for full details.
I've received a discount voucher but the code doesn't work online, why is this?
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.
If you’re still having problems, you can also contact us using our quick form and we'll be happy to explain how you can redeem your discount online.
How can I remove my details from your mailing list?
Why has my order been cancelled?
• High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next.
• If you requested a cancellation. You’ll receive a confirmation email once this has been done.
• If we’ve been unsuccessful in delivering the order to your chosen delivery address.
• If payment was not successful
I've placed an order online and it looked as though it was processed; yet I haven't received a confirmation email. Why?
Usually our confirmation emails are usually sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.
How do I change my delivery address?
If you have already placed an order, any changes will not reflect in any confirmed orders. Once an order has been placed, it is often not possible for us to change the delivery address.
How do I know if my online order has been successful?
Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order.